Meet Our Head of Concierge - Farah Ben Said
Team Spotlight - Concierge Service
Delivering seamless superyacht experiences in the Caribbean requires an extraordinary team. This month, it is Farah Ben Said, Head of Concierge, who is in the spotlight! Her dedication, resourcefulness, and energy are a critical component of how we help keep your operations running smoothly.
Farah’s Discovery of the Superyacht Industry
Born and raised on Sint Maarten, Farah’s journey to the marine industry began shortly after high school when she was a Guest Services Coordinator at Simpson Bay Marina. Realizing that she wanted to remain in yachting, Farah went to the Netherlands to get a degree in Business Administration. During her time at school, Farah returned every summer to work at Isle de Sol Marina.
After graduation, Farah joined the St. Maarten Heineken Regatta team and later worked in Sales and Reservations at Port de Plaisance Marina. Her path eventually led her to Dockside Management, where she found her true calling in the fast-paced, high-pressure environment she thrives in.
“It’s dynamic, demanding, and exactly the kind of work I love,” Farah says.
The Heart of Yacht Concierge
Farah was hesitant to join a yacht agency due to the fast pace and pressure, but a friend’s suggestion prompted her to try, and she has never regretted it. Farah discovered a dynamic environment where she could grow, take on challenges, and deliver exceptional results for clients.
“The role pushed me out of my comfort zone. I discovered a fast-paced, rewarding environment where I could really thrive.”
Overcoming Challenges
Yacht concierge work comes with high client expectations, often requiring immediate action in regions where logistics can be tricky. Farah emphasizes the importance of strong supplier relationships and constant communication.
“It’s a lot less glamorous than people think. It’s high-pressure logistics and crisis management—but that’s what makes it exciting.”
Going Above and Beyond
Farah and her team take pride in delivering the impossible. From securing late-night liquor deliveries to arranging last-minute restaurant reservations in St. Barths, the team constantly exceeds expectations.
“We are often asked to do something nearly impossible—and we still make it happen. It is delivering these miracles that makes it all worthwhile!”
Outside of Work
Farah is an outdoors enthusiast who loves hiking and adventure. She also cherishes quality time with her daughter and maintains her energy with regular workouts—essential for keeping up with the demands of the high season.
Advice & Looking Ahead
Looking forward, Farah hopes to integrate more automation to enhance hospitality without losing the personal touch that makes Dockside’s concierge service exceptional.
“The true value isn’t in knowing everything, it’s in staying calm under pressure, being solutions oriented, adapting quickly, and knowing exactly who to call to get things done.”
Whether you’re arriving in St. Maarten, St. Martin, or St. Barths, Farah & her team are here to support!
Meet Our Head of Clearance - Kim Schrijvers
Team Spotlight - Customs & Immigration Clearance
When it comes to navigating the complexities of customs and immigration clearance, having a dedicated expert makes all the difference. Meet Kim Schrijvers, Dockside’s Head of Clearance, whose expertise and passion keep things running smoothly for superyachts arriving in St. Maarten, St. Barths, and beyond.”
From Pastry Chef to Yacht Clearance – Kim’s Journey
Born and raised in St. Maarten, Kim’s path to the yachting industry wasn’t traditional. She initially pursued a career as a pastry chef in the Netherlands before returning home after the COVID lockdown. Finding job opportunities on the island was challenging, but a chance encounter led her to the yachting industry.
“I moved back home right after the lockdown, looking for opportunities, and quickly realized I loved the yachting industry—the connections, the fast pace, the challenge. When Farah, our head of Concierge, mentioned an opening at Dockside, I went for it. The rest is history!”
She started as a Concierge Assistant but soon found herself deeply involved in the clearance side of operations. Now, as Head of Clearance, she leads a team that handles every detail of superyacht entry and departure, ensuring compliance with immigration and customs regulations.
The Challenges of Yacht Clearance
Clearance may seem simple—submit the documents, get approval, and move on—but the reality is far more complex.
“Many people think clearance is just handing in passports, but there’s a lot more going on behind the scenes—ensuring crew have the right documents, matching clearance records, handling cash declarations, and staying on top of ever-changing regulations.”
One of the biggest challenges? The sheer speed and volume of requests during high season.
“I’m a bit of a control freak, so I like things to go smoothly, but in peak season, it’s non-stop. Managing multiple vessel arrivals, ensuring all paperwork is in order, and coordinating guest movements—it’s a lot to juggle!”
On top of that, every Caribbean island has different regulations. St. Maarten (Dutch side), St. Martin (French side), and St. Barths each have their own clearance rules, and keeping track of them all is no small feat.
Beyond Clearance – Kim’s Life Outside of Work
When she’s not handling yacht clearances, Kim is all about island life, creativity, and adventure.
“I love to ride my motorbike,” she says. “I haven’t been out in a while since a fall made me a bit nervous, but I’m hoping to get back on the road in the low season for island rides with my brother or boyfriend.”
Her three dogs are never far behind. “They’ve got me wrapped around their paws! We go for walks or drives, and watching their ears flap in the wind melts my heart.”
A creative soul, Kim is always on Pinterest looking for new craft projects. She also loves gardening with her mom, exploring new restaurants with friends, and spending quiet moments at home. “Being with my family is my favorite—seeing my two nephews grow up, even if they can be a bit sneaky, makes it all worthwhile.”
Going Above & Beyond for Clients
Yacht clearance isn’t just about paperwork—it’s about making things happen, even when time is running out.
“We had just 30 minutes to process everything—documents, transportation, and immigration. At one point, guests were already on the way to the airport while we were still clearing passports! Somehow, we pulled it off just in time, and the private jet took off on schedule.”
That level of dedication is what makes Dockside’s clearance team stand out. They don’t just handle logistics—they anticipate challenges, find solutions, and make the impossible happen.
The Dockside Team – A Tight-Knit Group That Delivers
For Kim, one of the best parts of her job is her team.
“Yes, in peak season, we sometimes question our life choices! But at the end of the day, we love what we do, and we always pull through as a team.”
The key to their success? Responsiveness, attention to detail, and a commitment to making the process as smooth as possible for clients.
Advice for Newcomers to Yacht Clearance
For those interested in joining the field, Kim emphasizes patience and adaptability.
“In the beginning, you’ll want to know everything at once—but give yourself time. Prioritization is everything in this role, and once you get the hang of it, things start to fall into place.”
The fast-paced environment can be overwhelming, but staying organized, focused, and open to learning makes all the difference.
The Future of Clearance at Dockside
Looking ahead, Kim is focused on expanding and refining the clearance department.
• Training team members to be all-rounders: Everyone should be able to handle both the behind-the-scenes logistics and the on-the-ground clearance work.
•Exploring water-based clearance options: Instead of relying solely on vehicles, expand our use of tenders to clear yachts more efficiently.
“We’re always looking to improve. My goal is to have a strong, well-rounded team that can handle both the logistics and on-the-ground clearance, making the process even smoother for our clients.”
Whether you’re arriving in St. Maarten, St. Martin, or St. Barths, Kim and her team are ready to ensure a hassle-free clearance experience.
Caribbean Yachting Season 2024-2025
Dockside’s Take on the Season
As the high season comes to a close, we’ve taken a moment to reflect on the highlights, challenges, and lessons learned. Here are a few key takeaways from Dockside’s perspective.
It has been a busy season
We saw a strong season overall, with the first large yachts arriving as Monaco was not even wrapping up! We also saw guest trips (owner and charter) go quite late into spring, likely due, at least in part, to the late date of Easter this year. St. Barths once again affirmed its status as the place to be for the New Year: According to the harbormaster’s office, a record-breaking 449 boats were in port during the peak holiday period. We did notice that many yachts came later to St. Barths and left immediately following the festivities of the 31st. Both Anguilla and St. Kitts seemed to have a near tsunami of arrivals the 1st and 2nd of January. Throughout the season, the marinas in St. Maarten and Anguilla were very busy.
Puerto Rico as a Strategic Stop
Puerto Rico continues to grow as a key yachting hub — ideal for clearance, provisioning, and preparing for refit or U.S. entry. With its reliable infrastructure and strong flight connections, it’s become a smart stopover for many yachts. Dockside is proud to have entered the yacht agent market in Puerto Rico in partnership with American Yacht Agents, and we look forward to continuing to grow in this exciting location!
Move Toward More Planned Maintenance
As the years pass, we see more vessels opting to stay in the Caribbean throughout the season, planning maintenance works on site (rather than heading to US East Coast or crossing the Atlantic early). We attribute this to a variety of factors including: (1) there are more professional and reliable options for technical works (including with our sister companies, International Marine Management (IMM) and FKG Marine!); and (2) there are a large scope of works that can be completed during the vessel’s down time in water. By taking advantage of this down time, Vessels are available more often and more reliably for their owner – for personal use or an increased charter availability. This capturing the Caribbean down time leads to efficiency, cost savings and increased availability – wins overall. Dockside provides a central role in supporting this planned maintenance – from assisting with scheduling class-approved safety equipment service to coordinating travel and hotels for Flag and Class Representatives to purchasing those hard-to-find technical items. Sustainability
We noticed more interest in sustainable choices — from waste management to more conscious provisioning. It’s a shift we welcome and support. We know how important it is with local provisioning and taking care of the Caribbean islands, so it is a move in the right direction for all parties.
What’s Ahead
With another busy season behind us, many are already looking toward next year. Whether you’re planning upgrades, yard time, or another Caribbean loop — we’re here to help keep things smooth.
Voices from The Dockside team:
Quotes from each department head:
Kim Schrjvers
Head of Clearance
Season highlights?
“This year was all about better flow and less panic attacks!
A big win was having our CEO Norina on-site during our busiest weeks — her support made a huge difference.”A proud Dockside moment?
“Definitely the thank-you email from a captain and pulling off complex guest movements for one of our clients together with Big Time and his team. It been a true team effort.”
Alejandra Rojas
Operations Coordinator
What stood out this season?
“The team’s ability to stay calm under pressure — juggling WhatsApp groups, two screens of emails, and nonstop calls. True multitasking pros! Team: 1, Chaos: 0.”
Team motto?
“We don’t have to agree on everything to be kind to one another.”
Farah Ben Said
Head of Concierge
One thing that worked better this year than last?
“Delegation of tasks due to having more employees working full time, really made a lot of change. “
If your department had a motto this season, what would it be?
“Always performing miracles — one day at a time!”
Kaitlyn Libier
Head of Provisioning, Logistics & Purchasing
Season highlights?
“Having provisioning, logistics, and shipping all under one department led to smoother, more efficient deliveries overall.”
Motto of the season?
“Organize and Improvise, together we make everything work.”
Davon Halley
Head of Accounting
One thing that worked better this year than last?
“Having three interns onboard really sped up our billing process, and with Shane’s sharp eye and reliability, delegating became much smoother this season.”
Motto of the season?
“One team, dedicated to serve.”